Region Manager

Company Name:
Durham School Services
National Express Corporation (NEC), a nation-wide leader in student transportation services, consists of Durham School Services and Petermann Bus in the United States and Stock Transportation in Canada. Durham, Petermann and Stock all share a strong commitment to provide quality transportation, outstanding customer service, positive employee relations and the highest level of safety. We are currently seeking a Region Manager toprovide leadership and management oversight to an assigned area comprised of individual Customer Service Centers (CSC). Each CSC is made up of a 90% part-time workforce along with management teams and full-time staff members.This position would be based in the Pacific Northwest with responsibility for the Washiginton and Oregon territories.
Position Responsibilities:
Coaching and advising General Managers
Identifying growth opportunities and working collaboratively with Business Development
Building and maintaining strong business relationships with identified customer base
Ensuring General Managers have significant customer relationships throughout their district
Identifying, tracking, and addressing customer trends
Defining the behavior of competitors in the region
Understanding customer contracts and compliance
Developing well-formed strategies and tactics for contract negotiations
Interpreting the meaning of the customer/competitor/industry trends for the region team
Monitoring business results; ensuring the region is meeting all contract responsibilities
Ensuring the area has a solid business plan and budget
Working with General Managers to make sure they know how to read relevant financial statements
Tracking region and CSC results, defining trends, and anticipating impacts
Reviewing financial statements for the region, analyzing them, and developing action plans
Ensuring General Managers develop appropriate improvement plans
Working with General Managers to make sure employee relations plans are in place and well executed
Ensuring process, policy and initiative compliance; ensuring business tools are being used
Working with General Managers to ensure consistent implementation processes; explaining the value of consistency
Reviewing talent management plans; ensuring that talent within the area is identified and developed
Confirming General Managers have coaching plans and coaching notes for the members of the CSC staff
Ensuring General Managers and staff attend workshops, seminars, and learning events
Identifying and providing opportunities for General Managers to participate in policy, process, and program design meetings as well as project teams
Other duties assigned to meet the needs of the business
Conduct special projects as requested by the Vice President, Operations
Position Requirements:
Bachelor's Degree required; a focus in Business Management, Accounting or Economics preferred
10 or more years of experience in an operations management role; 5 or more years in a senior manager role
Experience supporting multiple sites/branches/locations; ability to provide guidance and management from a remote location
Proven leadership ability, industry-specific knowledge gained through experience
Strong negotiation skills and techniques
Desire to coach and mentor others
Financial acumen and knowledge of economic theory
Practical application of marketing and sales theory and principles
Comprehensive understanding of labor and employment practices law
Working knowledge of Microsoft Office software (Word, Excel, Outlook, PowerPoint, etc.) and accounting-based systems
Excellent verbal and written communication skills along with strong interpersonal skills
Strong analytical skills with an attention to detail
Creative, innovative, and flexible mindset
Ability to work independently or as part of a team
Well developed time-management skills
Utmost professionalism, integrity, and confidentiality
Must have the ability to travel up to 50%
_Benefits_ : Durham School Services offers a full package of benefits and paid time off.
National Express Corporation is an Equal Opportunity Employer
Location: Washington
Site: Everett
Job Code: CA -PNW

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