Customer Service Representative

Company Name:
Select Family of Staffing Companies
Customer Service Representative Wanted - Mountlake Terrace, WA
Weekly paychecks Health Care Other Great Benefits
Are you looking for a customer service position in a fun/casual environment? Are you a team player with outstanding organizational skills? Then we have the job for you! Select Staffing is looking for a Customer Service Representative for a local manufacturing company in the Mountlake Terrace area.
Pay Range: $15-16.50/hr DOE
Shift: 8am-5pm Monday-Friday
Duties include but are not limited to the following:
Professionally handle incoming requests from customers via phone, email, fax, and walk-ins to ensure that issues are resolved both promptly and accurately
Learn and apply company procedures, product knowledge and services
Process customer and dealer orders promptly and accurately, including EDI, entry, follow up, and documentation
Quantify the customer's inquiry, including gather customer information, assess and fulfill customer needs and requests, update customer database, etc.
Respond to pricing and availability inquiries, order placement, order processing including EDI, entry, invoicing, and inventory status
Participate in cross-functional planning initiatives
Work cross-departmentally to ensure daily operations support is successful
Maintain a balance between company policy and customer benefit in decision making
Gather required information to assist in metrics reporting and chargebacks
Educate customer on product lines, specifications, use and handling techniques, applications, and alternate product availability
Complete necessary documentation for key accounts
Develop and update training tools, processes and procedures within customer operations departments
Support customer service team members, as needed
Conduct the customer service portion of product training to new and current employees, as needed
Gather and distribute sales leads and customer contact information
Monitor and report on use of company resources, as required
Adhere to required health and safety regulations and practices
Carry out other duties, responsibilities, and projects as may be assigned, in an effective manner
High School diploma or GED required
Two (2) years experience in a customer service and/or sales assistant capacity required as a Customer Care Rep, Inside/Sales Support Rep or related responsibilities
Two (2) years experience in completing and managing projects with minimal oversight and against aggressive timelines
Strong Written and Oral Skills: English mandatory; Spanish desired
Advanced knowledge of business computer applications (MS Excel, Word, Outlook, PowerPoint, etc.)
Strong decision making and analytical abilities
Ability to resolve customer and dealer inquires over the phone via phone, email, fax, and walk-ins
Highly developed sense of integrity and commitment to customer satisfaction
Ability to convey valuable information to senior management
If you are interested in this opportunity please contact the Select Staffing Everett office at 425.212.4320 for more details. To apply please email your resume to us today!
Need flexibility in your work schedule?
Crave a high-pay, low-stress job opportunity?
Want someone to cut through the noise and find the ideal job for you?
Join the Select Staffing team, and we'll get you on a new career path. From helping you tune up your resume to accelerating your skills with our computer training, we'll get you on the road to professional success!
Potential Select benefits include health insurance, dependent care assistance accounts, referral bonuses, and safety incentives, as well as the best temporary, part-time, and full-time positions available in today's growing job market.
Select is proud to invite qualified job seekers to join our team of talented Associates. Please note our screening requirements before applying: All applicants must provide documentation proving that they are eligible to work in the United States and may be asked to submit to a drug test and reference and background checks.

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