Business Operations Analyst

Company Name:
Snohomish County PUD
JOB DEFINITION:
Plans, develops and administers Request for Proposal (RFP) and contract development process for the Customer & Energy Services (CES) Division. Develops and maintains the CES Division's new initiative approvals process. Assists in the development of the Division's budgets. Analyzes trends and variances and interprets complex budget information. Assists with system administration of CES tracking and reporting systems. Serves as a resource for annual audits of CES activities and financial records.
ESSENTIAL JOB FUNCTIONS:
Develops and maintains CES' resources for development of new contracts and RFPs. Consults with CES contract leads on contract content and structure facilitating effective acquisition of products and services. Works with CES contract Leads in the development of scoring matrices for review of RFP responses; may serve on RFP selection committees. Researches, documents, and trains CES staff on District procedures and best practices for contract development and management.
Ensures new CES contracts and amendments comply with District policies and practices, State, and Federal requirements. Coordinates review by Contracts & Purchasing, Legal, and Risk departments and serves as point of contact ensuring thorough understanding of the CES Division's business need for each contract. Prepares CES items for Commission and General Counsel. Processes contract requisitions, amendments, and RFPs in the contract management system(s). Monitors contract status and assists in contract administration. Provides CES management and other District stakeholders with regular reporting on contract status and upcoming expirations and amendments.
Develops and maintains CES' communication tool for new initiative approvals process. Regularly follows up with CES managers on task assignments related to new initiative approvals process to ensure timely completion. Maintains archives of final documents and approvals. Provides managers with regular status reports.
Assists in the development of the Division's budgets Develops budget guidelines in compliance with District practices, performs statistical analyses, conducts research and interprets complex budget information.
Coordinates and prepares forecasts of expenditures and energy savings. Analyzes trends and variances, prepares program performance reports, and recommends corrective action to senior management and program staff to achieve District goals.
Assists with system administration of the District's customer service and energy efficiency program tracking and reporting system(s). Audits, monitors and controls the system for accuracy, data integrity and security. Coordinates with users to ensure that assumptions, data and results are consistent across systems.
Coordinates preparation and submittal of required status reports, including reports on energy efficiency, retail renewable, and customer service activities, ensuring compliance with federal and state statutes and administrative rules and procedures.
Serves as a resource for annual audits of energy efficiency and customer service activities and financial records.
Assists in coordination of administrative functions, including staff communication plan and protocols; payment, internal controls and quality assurance; records management; IRS reporting; vehicle pool; space planning; etc. May serve in a lead capacity for administrative or clerical staff (temporary and regular).
Participates in process improvement projects and serves on cross-functional teams.
Participates in the development of CES marketing plans and program goals.
OTHER JOB FUNCTIONS:
May provide project management as needed.
Performs other duties as assigned.
MINIMUM QUALIFICATIONS:
Knowledge of:
Business and technical writing skills and presentation techniques.
Business concepts/ theories/ practices.
Computer applications including word processing, spreadsheets, statistical modeling, and data management tracking systems.
Cost-benefit and associated statistical analysis techniques.
Customer service practices and principles.
Economic fundamentals.
Financial, administrative, and budgeting processes.
Group facilitation/training techniques.
Request for Proposal (RFP) development and contract management best practices.
Leadership and coaching techniques; decision making processes.
Problem identification and analysis techniques.
Budgeting, accounting and statistical analysis.
Ability to:
Manage complex functions, programs and projects.
Use independent and discretionary judgment.
Develop and make presentations to all levels of the organization.
Analyze complex business and technical issues and describe alternative approaches.
Train and provide leadership and direction.
Communicate and work effectively with diverse individuals/groups at all levels of the organization, co-workers, customers and external vendors.
Complete detailed reports, cost-benefit analysis, and business case documentation.
Handle confidential information appropriately.
Learn, interpret and apply District policies and procedures.
Perform a variety of tasks and assignments simultaneously, prioritize, and meet deadlines.
Perform complex technical and economic analyses to ensure that proposed programs comply with guidelines and standards.
Plan and conduct meetings with District staff and external staff.
Proactively and constructively deal with conflict.
Problem-solve.
Think logically, be organized and attend to details.
Use word processing, spreadsheet, reporting, and presentation software.
Work as part of a team.
Experience/Education:
Bachelor's Degree in Business/Public Administration or related field, or the equivalent combination of related education and work experience.
Three (3) years progressive experience, including one (1) year in a lead capacity in planning, contract management, budgeting, accounting, program, or project management.
License or Certification:
Valid Washington State Driver's License
PREFERRED QUALIFICATIONS:
None
WORKING CONDITIONS:
Duties performed primarily in an office environment and require the repetitive use of a computer, keyboard and mouse. Travel to business meetings is required.
BENEFITS: Complete benefits plan and retirement program.
TO APPLY: Interested individuals should complete the online application and submit cover letter and resume at under _Careers_ by 5:00 PM (PST), May 26, 2014.
We are an Equal Opportunity Employer of Minorities, Women, Disabled, and Veterans.
Date: 2014-05-05
Country: US
State: WA
City: Everett
Job Type: Full-Time Regular Employment-RF

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