Customer Service Representative

Company Name:
Select Family of Staffing Companies
Customer Service Support role in Everett, WA
Weekly paychecks Health Care Other Great Benefits
Select Staffing is partnering with a local Everett manufacturer to find candidates who are interested in a customer service support and inside sales role. This company manufacturers parts that support various industries such as the medical, aerospace and gaming. This is a small to medium sized company that can offer opportunities for growth and a work environment that is both casual and fun. If you enjoy being part of a small successful team this is the spot for you!
Full time opportunity
Monday through Friday schedule with the start time varying between 6:30-8:00am
8 hour shifts
Pay: $12-15/hr but depends on experience
Primary objective of this position is to provide customer service support to all of the company's customers.
Essential Functions:
-Contract review- Review customer orders for Part number, Rev, Customer information, Qty, Due date, Terms and Conditions and Quality requirements and confirm to customers within 24-48 hours
-Update customers when their due dates cannot be met, due to material or production delays
-Interfaces with all levels of Materials, Production, Engineering, and Quality Assurance staff
-Facilitate customer expedite requests to all necessary departments; and then communicate back to customer on what can be done
-Good phone communications
-Basic word processing and data entering in database applications with greatest accuracy
-Provide prompt phone and email communication to customers
-Follow up on quotes sent to customers
-Understand customer's Quality requirements and facilitate proper communication of these requests to ensure standards are being followed
-Update reports to accurately reflect on going schedule changes
-Issue Return Material Authorization numbers to customers for discrepant material being sent back for review
-Resolve all customer service issues immediately and notify management
-Enter shipping requirements for customer orders
-Update, reprint and distribute reprinted work orders to the correct departments
-Communicate Failure Analysis reports back to customers
-Excellent verbal (via telephone) and written(via email) communication skills and Strong listening skills
-Ability to establish and build a strong rapport with customers through establishing trust and credibility
-Understand change order process and update necessary documents
Qualfications:
-High School diploma or equivalent and/or college related courses.
-Ability to communicate effectively showing excellent written and verbal communication skills with a diverse group of people
-Ability to manage multiple priorities simultaneously and prioritize tasks as needed
-Must have knowledge of a variety of computer software applications in word processing, spreadsheets, database and presentation software (MSWord, Excel, Access, and Outlook)
-Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple
competing tasks and demands
Physical Requirements:
-Combined sitting, standing, and walking throughout the day to accomplish tasks.
-Manual dexterity used occasionally.
-Hearing and speaking required regularly.
-Specific vision abilities include close and distance vision and ability to adjust focus.
-Must be able to safely lift up to 30 lbs
If you are interested in this opportunity please register with Select Staffing by completing our online application, www.wegetpeople.com. Once you have done that please call our office at 425.212.4320 to schedule an appointment with a recruiter.
______________________________________________________
Need flexibility in your work schedule?
Crave a high-pay, low-stress job opportunity?
Want someone to cut through the noise and find the ideal job for you?
Join the Select Staffing team, and we'll get you on a new career path. From helping you tune up your resume to accelerating your skills with our computer training, we'll get you on the road to professional success!
Potential Select benefits include health insurance, dependent care assistance accounts, referral bonuses, and safety incentives, as well as the best temporary, part-time, and full-time positions available in today's growing job market.
Select is proud to invite qualified job seekers to join our team of talented Associates. Please note our screening requirements before applying: All applicants must provide documentation proving that they are eligible to work in the United States and may be asked to submit to a drug test and reference and background checks.

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