Product Manager
Product ManagerJob LocationsUS-WA-EverettOpening Date2 months ago(5/31/2023 12:
34 PM)Job ID2023-1585CategoryCustomer ExperienceBargaining UnitNoMin (Annual)USD $109,100.
00/Yr.
Max (Annual)USD $163,650.
00/Yr.
Min Hiring RangeUSD $109,100.
00/Yr.
Max Hiring RangeUSD $136,375.
00/Yr.
OverviewThe Product Manager is responsible for defining the vision and long-term product strategy to guide agency level planning for the future.
This role combines both product planning and marketing to manage the entire life cycle of a product.
The Product Manager is responsible for gathering and prioritizing customer requirements to create and improve transit options people will love.
Responsibilities include creating a customer focused roadmap, inspiring a customer-first environment, and fostering an environment of continuous learning and improvement.
The Product Manager will keep up to date on all developments essential to achieving our desired outcomes and be accountable for making final decisions about the product.
Essential DutiesCreates, manages, and executes on product roadmap.
Evaluates opportunities for improvement and growth.
Makes all key decisions on product after considering stakeholder feedback.
Facilitates multi-division working groups, consisting of subject matter experts across the agency.
Ensures all work is executed on time, on budget, and to achieve agency goals.
Builds product management program and standards to be used across the agency.
Acts as a product evangelist to build awareness and understanding.
Leads product team to gain a deep understanding of customer experience.
Identifies and fills product gaps, generates new ideas that grow market share, improve customer experience and drive growth.
Translates product strategy into detailed requirements and prototypes.
Scopes and prioritizes activities based on business and customer impact.
Defines product plan for new features.
Oversees implementation of the product backlog, consisting of incremental enhancements.
Evaluates promotional plans to ensure that they are consistent with product line strategy and that the message is effectively conveyed.
Drives product launches including working with Marketing and Communications, executives, and other product management team members.
Directs and manages all activities of the Vanpool program, including market opportunities, growth, and performance.
Manages and develops a high-performance oriented staff.
Coordinates with partner agencies to ensure program, operations, and business practices.
Manages the effective dissemination of information for executive/senior management, the Board of Directors, and other stakeholders.
Represents agency in local and regional forums.
RequirementsMinimum Qualifications Five years of professional experience in product management.
Five years of experience in supervision managing direct reports.
Proven track record of managing all aspects of a successful product throughout its lifecycle.
Proven ability to develop product and marketing strategies and effectively communicate recommendations to executive management.
Strong problem-solving skills and willingness to roll up one's sleeves to get the job done.
Skilled at working effectively with cross functional teams in a matrix organization.
Proven experience delivering on key customer needs with a strong customer focus.
Preferred Education in Business or Product Management Transportation Experience Entry Requirements for:
Knowledge and Skills Qualification to enter this position requires knowledge of the following:
Principles and processes for providing an exceptional customer experience including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Problem analysis, decision making, follow up and continuous improvement.
Product design, implementation, and evaluation.
Budgetary principles and process controls for cash/company assets.
Group dynamics.
Supervisory principles and practices.
Working knowledge of a variety of office computer software.
Qualification to enter this position requires skill in:
Project management, goal setting, organization and time management.
Creating and maintaining a customer-first environment.
Gathering, compiling, and analyzing research data and providing the results in a well-reasoned and data-driven report.
Analyzing current market trends, ensuring each market is receiving relevant information and products.
Leading teams; monitoring and evaluating staff.
Developing and administering budgets.
Conflict management and resolution.
Excellent oral and written communications, presentations and public speaking, negotiations and selling.
Representing the agency in regional forums.
Developing and maintaining effective working relationships with teams/employees, supervisors, managers, board members and the public.
Communication, facilitation, and interpersonal relations as applied to interaction with co-workers, supervisor, the public, etc.
, sufficient to exchange or convey information and to receive work direction.
Using applicable software applications, including Word, Excel, email, and PowerPoint.
Interpersonal communication Fostering an inclusive workplace where diversity and individual difference is valued and leveraged to uphold agency Core Values and achieve the vision and mission of the organization.
Proficient Performance Requirements for Knowledge and Skills Qualification to fulfill the full range of this position's duties requires the following knowledge, which may be gained or further developed after entering the job:
Transit business and policies related to service development and customer service practices.
Public agency policy and procedures.
Qualification to fulfill the full range of this position's duties requires the following skills, which may be gained or further developed after entering the job:
None listed.
Physical RequirementsTalking, hearing, seeing.
Employee
Benefits:
Employees (and their families) are covered by medical, dental, vision, basic life and disability insurance.
Employees participate in the Public Employees Retirement System (PERS) and have the option to enroll in the agency's deferred compensation plan.
In addition to WA Paid Sick Leave, employees in this position, accrue of 24 days of Paid Time off (192 hours) in their first year and nine (9) paid holidays throughout the calendar year.
Full list of all benefits and details can be found here.
If you have a family member, or share the same living quarters of a current Community Transit employee, please let your Human Resources Recruiter know as your eligibility for this position will be affected.
Community Transit provides a tobacco-free and drug-free work environment.
As a recipient of federal funds, Community Transit is an Equal Opportunity Employer and does not unlawfully discriminate on an basis prohibited by Federal, State or Local law.
We value and encourage diversity in our workforce.
EOE AA M/F/Vet/Disability.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.
Recommended Skills Business Ethics Business Process Improvement Conflict Management Customer Demand Planning Customer Experience Customer Satisfaction Estimated Salary: $20 to $28 per hour based on qualifications.
34 PM)Job ID2023-1585CategoryCustomer ExperienceBargaining UnitNoMin (Annual)USD $109,100.
00/Yr.
Max (Annual)USD $163,650.
00/Yr.
Min Hiring RangeUSD $109,100.
00/Yr.
Max Hiring RangeUSD $136,375.
00/Yr.
OverviewThe Product Manager is responsible for defining the vision and long-term product strategy to guide agency level planning for the future.
This role combines both product planning and marketing to manage the entire life cycle of a product.
The Product Manager is responsible for gathering and prioritizing customer requirements to create and improve transit options people will love.
Responsibilities include creating a customer focused roadmap, inspiring a customer-first environment, and fostering an environment of continuous learning and improvement.
The Product Manager will keep up to date on all developments essential to achieving our desired outcomes and be accountable for making final decisions about the product.
Essential DutiesCreates, manages, and executes on product roadmap.
Evaluates opportunities for improvement and growth.
Makes all key decisions on product after considering stakeholder feedback.
Facilitates multi-division working groups, consisting of subject matter experts across the agency.
Ensures all work is executed on time, on budget, and to achieve agency goals.
Builds product management program and standards to be used across the agency.
Acts as a product evangelist to build awareness and understanding.
Leads product team to gain a deep understanding of customer experience.
Identifies and fills product gaps, generates new ideas that grow market share, improve customer experience and drive growth.
Translates product strategy into detailed requirements and prototypes.
Scopes and prioritizes activities based on business and customer impact.
Defines product plan for new features.
Oversees implementation of the product backlog, consisting of incremental enhancements.
Evaluates promotional plans to ensure that they are consistent with product line strategy and that the message is effectively conveyed.
Drives product launches including working with Marketing and Communications, executives, and other product management team members.
Directs and manages all activities of the Vanpool program, including market opportunities, growth, and performance.
Manages and develops a high-performance oriented staff.
Coordinates with partner agencies to ensure program, operations, and business practices.
Manages the effective dissemination of information for executive/senior management, the Board of Directors, and other stakeholders.
Represents agency in local and regional forums.
RequirementsMinimum Qualifications Five years of professional experience in product management.
Five years of experience in supervision managing direct reports.
Proven track record of managing all aspects of a successful product throughout its lifecycle.
Proven ability to develop product and marketing strategies and effectively communicate recommendations to executive management.
Strong problem-solving skills and willingness to roll up one's sleeves to get the job done.
Skilled at working effectively with cross functional teams in a matrix organization.
Proven experience delivering on key customer needs with a strong customer focus.
Preferred Education in Business or Product Management Transportation Experience Entry Requirements for:
Knowledge and Skills Qualification to enter this position requires knowledge of the following:
Principles and processes for providing an exceptional customer experience including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Problem analysis, decision making, follow up and continuous improvement.
Product design, implementation, and evaluation.
Budgetary principles and process controls for cash/company assets.
Group dynamics.
Supervisory principles and practices.
Working knowledge of a variety of office computer software.
Qualification to enter this position requires skill in:
Project management, goal setting, organization and time management.
Creating and maintaining a customer-first environment.
Gathering, compiling, and analyzing research data and providing the results in a well-reasoned and data-driven report.
Analyzing current market trends, ensuring each market is receiving relevant information and products.
Leading teams; monitoring and evaluating staff.
Developing and administering budgets.
Conflict management and resolution.
Excellent oral and written communications, presentations and public speaking, negotiations and selling.
Representing the agency in regional forums.
Developing and maintaining effective working relationships with teams/employees, supervisors, managers, board members and the public.
Communication, facilitation, and interpersonal relations as applied to interaction with co-workers, supervisor, the public, etc.
, sufficient to exchange or convey information and to receive work direction.
Using applicable software applications, including Word, Excel, email, and PowerPoint.
Interpersonal communication Fostering an inclusive workplace where diversity and individual difference is valued and leveraged to uphold agency Core Values and achieve the vision and mission of the organization.
Proficient Performance Requirements for Knowledge and Skills Qualification to fulfill the full range of this position's duties requires the following knowledge, which may be gained or further developed after entering the job:
Transit business and policies related to service development and customer service practices.
Public agency policy and procedures.
Qualification to fulfill the full range of this position's duties requires the following skills, which may be gained or further developed after entering the job:
None listed.
Physical RequirementsTalking, hearing, seeing.
Employee
Benefits:
Employees (and their families) are covered by medical, dental, vision, basic life and disability insurance.
Employees participate in the Public Employees Retirement System (PERS) and have the option to enroll in the agency's deferred compensation plan.
In addition to WA Paid Sick Leave, employees in this position, accrue of 24 days of Paid Time off (192 hours) in their first year and nine (9) paid holidays throughout the calendar year.
Full list of all benefits and details can be found here.
If you have a family member, or share the same living quarters of a current Community Transit employee, please let your Human Resources Recruiter know as your eligibility for this position will be affected.
Community Transit provides a tobacco-free and drug-free work environment.
As a recipient of federal funds, Community Transit is an Equal Opportunity Employer and does not unlawfully discriminate on an basis prohibited by Federal, State or Local law.
We value and encourage diversity in our workforce.
EOE AA M/F/Vet/Disability.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.
Recommended Skills Business Ethics Business Process Improvement Conflict Management Customer Demand Planning Customer Experience Customer Satisfaction Estimated Salary: $20 to $28 per hour based on qualifications.
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